Returns & Refund Policy

Our Commitment to Quality

At ThePrintSmithStore, we take pride in delivering high-quality custom prints and posters. We want you to be completely satisfied with your purchase.

Return Eligibility

Due to the custom nature of our products, we accept returns only in the following cases:

• Product arrives damaged or defective
• Wrong product was delivered
• Print quality issues (manufacturing defects)
• Color discrepancies beyond normal printing variations

Return Window

Returns must be initiated within 7 days of receiving your order. Please contact us immediately if you notice any issues with your delivery.

Non-Returnable Items

The following items cannot be returned:

• Custom-designed prints (unless defective)
• Products damaged due to customer mishandling
• Items returned after 7 days of delivery
• Products without original packaging

Return Process

1. Contact Us: Reach out to our support team at hello@theprintsmithstore.com or WhatsApp us at +91 93630 34397
2. Provide Details: Include your order number, photos of the issue, and a description
3. Wait for Approval: Our team will review your request within 24-48 hours
4. Ship the Product: Once approved, ship the product back to us (return shipping costs may apply)
5. Receive Refund/Replacement: After inspection, we'll process your refund or send a replacement

Refund Timeline

Once we receive and inspect the returned product:

• Refunds will be processed within 5-7 business days
• The refund will be credited to your original payment method
• For replacements, we'll ship a new product within 3-5 business days

Exchanges

If you'd like to exchange your product for a different size or design, please contact us. Exchange requests are subject to product availability and must meet our return eligibility criteria.

Important Notes

• Please inspect your order upon delivery and report any issues immediately
• Take photos of any damage or defects before opening the package
• Keep all original packaging until you're satisfied with your order
• Custom orders are made specifically for you and cannot be resold, so returns are limited

Contact Us

Have questions about returns or refunds? We're here to help!